Refund policy

1. The 7-Day Guarantee 🗓️

You have 7 days from the date of delivery to request a return. To qualify, your item must be:

  • Unused and in the same condition you received it.

  • In its original packaging with all tags attached.

2. Shipping & Costs 🚚

Who pays for shipping depends on the reason for the return:

Reason for Return Who Pays Shipping? Refund Details
Damaged / Broken Item Company (Free) Full Product Refund
Wrong Item Received Company (Free) Full Product Refund
Change of Mind Customer Product Refund Only*

⚠️ Note: Original shipping charges paid at the time of purchase are non-refundable for "Change of Mind" returns.

3. How to Start a Return 📩

  1. Contact Us: Send your order number to [ WhatsApp 0305-4122561].

  2. Provide Proof: For damaged or wrong items, please attach a clear photo or video.

  3. Approval: Once reviewed, we will send you the return instructions.

    • Note: Do not send items back without prior approval.

4. Fast Refunds 💳

We value your time. Once your return is received and inspected at our warehouse:

  • Timeline: Your refund will be issued within 3 working days.

  • Method: Payment will be transferred directly to your bank account or digital wallet.

  • Details: Our team will reach out to you for your Account Title and IBAN/Number to complete the transfer securely.