Shipping policy

Last Updated: April 2026

1. Order Processing & Delivery 📦

Processing Time: All orders are prepared and dispatched within 1-2 working days.
Delivery Timeline: Once shipped, you can expect your package within 2-4 working days.
Tracking: You will receive a tracking number via SMS or Email as soon as your order leaves our warehouse.

2. Shipping Charges 💰

Standard Rates: Shipping fees are calculated at checkout based on your city and the weight of the items.
Non-Refundable: Please note that shipping charges are paid to the courier service and are non-refundable in the case of "Change of Mind" returns.

3. Cash on Delivery (COD) Rules 💵

For your convenience, we offer Cash on Delivery across Pakistan.

Payment: Please ensure the exact amount is ready for the courier rider at the time of delivery.
Availability: Please ensure someone is available at the provided address to receive the parcel. After two failed delivery attempts, the courier will return the parcel to us.

4. Order Confirmation Requirement ✅

To ensure a smooth delivery and avoid incorrect orders:

Mandatory Confirmation: Our team will contact you via Call or WhatsApp to confirm every order before it is dispatched.
Dispatch Delay: If we are unable to reach you for confirmation within 48 hours, the order may be automatically cancelled or delayed. Please ensure the contact number provided is active.

5. Courier Partners 🚛

We use reliable logistics partners like PostEx and other leading couriers to ensure your items reach you safely. While we aim for on-time delivery, please account for slight delays during public holidays or extreme weather.

6. Address Accuracy 📍

Please double-check your shipping address and active mobile number.

We cannot change the address once the parcel is with the courier.
If a parcel is returned due to an incorrect address, the customer will be responsible for the re-shipping charges.